GENERAL INQUIRIES & CUSTOMER SERVICE

For customer service related to online orders or other general inquiries, please contact us using the form below or just email us 24/7 at hi@nyshuk.com. We're online Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST).

Standard shipping orders are processed and shipped out within 2-4 business days. After shipping, your package should arrive to you within 1-7 days, depending on your destination.

PHONE: 646.809.1235
EMAIL: hi@nyshuk.com

Get more information about our return policy, private policy and other frequently asked questions.

Questions? drop us a line!

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Q & A

Where are you located?

We are based in Brooklyn, NY.

We currently don’t have a brick and mortar storefront but do stay in touch via our newsletter to hear about special announcements of pop up events and classes

Are your products kosher?

All our spice blends are OU certified. They include: Shawarma, Za’atar, Ras El Hanout, Hawaij, Baharat, Sumac, Rosey Harissa, Herby Harissa and Fiery Harissa.

Our condiments (Signature Harissa, Harissa with Preserved Lemon, Preserved Lemon Paste) and crackers (Harissa, Hawaij, and Za’atar flavors) are not Kosher.

Do you have gift cards?

Yes! You can purchase one right here.

Do you offer wholesale pricing to restaurants, hotels, and retailers?

Yes!

We would love the opportunity to share our love for Middle Eastern flavors with your customers by working with you and your team! We currently work with retailers, caterers, restaurants, hotels and other establishment of all sizes.

Contact us at wholesale@nyshuk.com for more info.

Where can I buy New York Shuk products?

You can find our condiments & spices on the shelves of many grocery stores across the country. Go to our Where to Buy page to find the closest place to buy New York Shuk near you. Each store has a different selection of our products, so make sure to call ahead before you make a special trip

Where do you ship?

We currently ship in the USA only. Feel free to contact us via email hi@nyshuk.com for any special requests.

How can I contact you?

For customer service related to online orders or other general inquiries, contact us at hi@nyshuk.com.

I recently purchased your Preserved Lemon Paste and it looks a little different than what I’ve received in the past. Any advice?

All New York Shuk products, including our Preserved Lemon Paste, are all-natural and can therefore be subject to variation. The variation in our Preserved Lemon Paste is due to the natural pectin found in lemons, which can at times create a gel-like texture. The amount of pectin varies lemon to lemon so the batches will have variations in texture--same great taste though.

We recommend that customers who receive Preserved Lemon Paste with a more gel-like texture either blitz their desired amount in a blender or use a knife to gently run through the product on a cutting board until it reaches their desired texture. 

Please feel free to out to us at hi@nyshuk.com if you have any additional questions.