RETURN POLICY

 

 
 

We take the utmost care of our products and ensure that they are consistently produced according to the highest quality standards.
All sales are final and there are no returns or exchanges.

However, if your order arrives at your door damaged or broken please let us know!
If your order is received damaged, please take a photo of the original packaging, to include the box the order was shipped in, and email it to info@nyshuk.com within 48 hours so we can follow up with our shipper carrier.

 
 

 

PRIVATE POLICY

 

 
 

We value your privacy! Email addresses, notes, and other content shared by visitors to this website will not be sold, shared, or rented  at any moment to any third party. We are committed to protecting and securely managing all of the personal information that you choose to share with us. All submitted content will become property of New York Shuk LLC and may be used for internal marketing and research purposes such as:Order history, status, tracking,  inform you of new products, services, analyzing trends and statistics. Those who submit and opt in to our email distribution list may unsubscribe at any time.

If you have questions regarding our policy, don't hesitate to reach out to us info@nyshuk.com

 
 

 

SHIPPING INFORMATION

 

 
 

Online orders can be placed 24 hours a day, 7 days a week. We process and ship packages within 2-4 business days Monday through Friday between 9:00 a.m. and 5:00 p.m. (EST), with the exception of major holidays. After shipping, your package should arrive to you within 1-7 days. Transit times vary based on your  location, inclement weather, and other factors beyond our control.

Our online shopping cart captures the information exactly as you enter it, so please review your information carefully before completing your order as otherwise we can’t guarantee delivery.

Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers.


SHIPPING RATES-

We currently ship only within the USA.
$9 flat rate to all states, besides Hawaii and Alaska.
Hawaii and Alaska have a $25 flat rate.

 
 

 

Q & A


Where are you located?

We are based in Brooklyn, NY.

We currently don’t have a brick and mortar storefront but do stay in touch via our newsletter form below to hear about special announcements of pop up events and classes.

Are your products kosher?

All our spice blends are OU certified. They include: Shawarma, Za’atar, Ras El Hanout, Hawaij, Baharat, Sumac, Rosey Harissa, Herby Harissa and Fiery Harissa.

Our condiments have only kosher ingredient but are not currently certified. They include: Signature Harissa, Harissa with Preserved Lemon, Preserved Lemon Paste.


Do you offer wholesale pricing to restaurants, hotels, and retailers?

Yes!

We would love the opportunity to share our love for Middle Eastern flavors with your customers by working with you and your team! We currently work with retailers, caterers, restaurants, hotels and other establishment of all sizes.

Contact us at wholesale@nyshuk.com for more info.


Where do you ship?

We currently ship in the USA only. Feel free to contact us via email info@nyshuk.com for any special requests.


Do you have gift cards?

Yes! You can purchase one right here.


Where can I buy New York Shuk products?

You can find our condiments & spices on the shelves of many grocery stores across the country. Go to our Where to Buy page to find the closest place to buy New York Shuk near you. Each store has a different selection of our products, so make sure to call ahead before you make a special trip.


How can I contact you?

For customer service related to online orders or other general inquiries, contact us at hi@nyshuk.com.